Having trouble getting a refund? Has a company ignored your complaint, lost your parcel, supplied faulty goods or continued charging after cancellation?
This comprehensive UK Consumer Complaint & Refund Toolkit provides practical guidance and ready-to-use letter templates to help you deal with common consumer problems.
✓ 30 ready-to-copy complaint and refund letters
✓ PDF version
✓ Editable Microsoft Word version
✓ Consumer rights quick guide
✓ Step-by-step complaint process
✓ Evidence checklist
✓ Complaint tracking sheets
✓ Telephone call log
✓ Case timeline worksheet
✓ Escalation guidance
✓ Official UK information sources
The DVD includes letter templates covering:
✓ Faulty goods – refund request
✓ Faulty goods – repair or replacement
✓ Failed repair – further refund request
✓ Item not as described
✓ Parcel not received
✓ Parcel marked delivered but missing
✓ Goods damaged during delivery
✓ Cancel an online purchase
✓ Refund overdue
✓ Poor service complaint
✓ Service price reduction
✓ Faulty digital content
✓ Subscription cancellation
✓ Unexpected subscription charges
✓ Mobile phone billing complaint
✓ Broadband service complaint
✓ Telecom deadlock letter request
✓ Retailer final response request
✓ Chargeback request
✓ Section 75 credit-card claim
✓ Complaint about rejected Section 75 claim
✓ Company ignoring your complaint
✓ Final complaint before escalation
✓ ADR / Ombudsman case summary
✓ Counterfeit goods complaint
✓ Goodwill refund request
✓ Disputed cancellation fee
✓ Promised refund not received
✓ Request evidence from a trader
✓ Incorrect account information complaint
✓ Final request for resolution
✓ Missing parcels
✓ Damaged deliveries
✓ Refund disputes
✓ Online purchases
✓ Subscriptions
✓ Mobile phone contracts
✓ Broadband complaints
✓ Credit-card disputes
✓ Section 75 claims
✓ Chargeback requests
✓ Retail complaints
✓ ADR complaints
✓ Ombudsman escalation
2. Read the simple guidance provided.
3. Choose the appropriate letter template.
4. Replace the bracketed sections with your own information.
5. Attach your supporting evidence.
6. Send your complaint and keep a record of the response.
The toolkit is supplied on DVD in easy-to-use computer file formats.
You can:
✓ Read the guide on screen
✓ Print pages when required
✓ Copy letter wording
✓ Edit the supplied Word templates
✓ Add your own name, dates, order details and complaint information
✓ Save completed letters to your computer
This listing is for a physical DVD containing the UK Consumer Complaint & Refund Toolkit.
No digital download is supplied through eBay.
The DVD will be posted to the delivery address shown on your order.
A computer with a working DVD drive is required to access the files.
The pack has been prepared using UK consumer-information sources available at the time of publication.
Because laws, procedures and regulator guidance can change, buyers should check current official information where a matter is important, complex or high value.
This toolkit provides general UK consumer information and adaptable letter templates.
It does not provide personalised legal advice and cannot guarantee the outcome of any refund, complaint, chargeback, Section 75 claim, ADR case or ombudsman complaint.
Every case is different and individual circumstances may affect your legal rights and available remedies.
For complex, high-value or disputed matters, consider obtaining advice from an appropriate consumer adviser or qualified legal professional.
✓ UK business seller
✓ Thousands of items sold
✓ Fast UK dispatch
✓ Helpful customer service
✓ Physical DVD supplied
✓ Carefully prepared and packed
Orders are carefully packed and dispatched from the UK.
Available delivery services may include:
✓ Royal Mail Tracked 48
✓ Royal Mail Tracked 24
✓ Next Day delivery options where shown
PLEASE NOTE
This listing is for the physical DVD and the files contained on it.
No printed book is supplied.
The product is intended as a practical self-help information resource and template collection.
Any company names, government bodies, regulators, legislation or trademarks mentioned remain the property of their respective owners and are referenced only for informational purposes.
